King's College Library

Many students have been seeing strange gray boxes come up on the screen when they click on the "Print" icon in Microsoft Office, especially in Word 2003. This is a network glitch, not a printer issue. If this happens to you, follow these steps:

• Save the document.
• Close all files and programs.
• Log off computer.
• Log back on.
• Open Word or Excel 2007 rather than 2003.
• Double Click on the colored button in the upper left hand corner to find the Open command.
• Open the desired file.
• Double click the colored button again and find “Print.”
• Double click Print.
• Hear the satisfying sound of your paper being printed. 